QCA Spas Troubleshooting FAQ

plug and play spasHow do I know if I am getting power to my Plug and Play spa?

There is a test button and above it a reset button on the GFCI power cord. When the GFCI is fully functional, the red light on the GFCI cord will be on indicating power to the spa.

I am getting power, but spa not working.

If the system fuse blows (0.3 amps) then the topside control panel will not light up, so the fuse needs to be replaced.

My Aux button does not work.

All plug and play spas have an Aux button on the panel that is inoperative. It is a generic panel that includes an additional function not used on plug and play models. This is similar to blanks that are in automobiles that do not offer certain features or functions.

What should I do if my spa pump is humming?

If the pump does not pump any water, see if there is an error message on the panel.  If the control panel shows an error message DR or DY, that means the heater is dry, so you may need to manually prime the pump or heater tube.  This process involves slightly opening a union to allow water to start coming out, thereby eliminating any trapped air bubbles. This usually may occur on a brand new fill.  Pumps are self-priming, but sometimes an air pocket can cause priming issues and the resulting dry heater error. This is a safety mechanism to avoid the heater tube from becoming too hot.   Always call for assistance if there are any issues that are unclear.

Most of the issues may crop up on brand new installations or refills as procedures are not understood until becoming more familiar with the spa.  Generally, once the spa is full of water and the power has been hooked up safely and correctly, there is little to do but turn it on and enjoy!

plug and play hot tub spaProper water chemistry will go a long way to avoiding any mechanical problems or eroding seals and also provide for a safe and fun water environment for the whole family.

Contact the folks at Hot Tub Outpost with any questions or to order replacement parts, filters, chemicals, covers or accessories.